General Terms of Use
By submitting an order on our website you agree to these terms of sale. During the online order process you will be asked to agree to these terms and we are unable to accept any order unless you do so.
UNDER THE PROVISIONS OF THE LICENSING ACT 2003, IT IS AN OFFENCE FOR PERSONS UNDER 18 YEARS OF AGE TO PURCHASE OR ATTEMPT TO PURCHASE ALCOHOL. IT IS ALSO AN OFFENCE FOR ANYONE TO PURCHASE OR ATTEMPT TO PURCHASE ALCOHOL FOR SOMEONE UNDER 18 YEARS OF AGE.
By submitting your order you confirm that you are over 18 years of age. If the order is to be sent to an alternative delivery address, the recipient must also be above 18 years of age and may be asked for proof of their age upon delivery. Any images provided on this website are for illustrative purposes only. We do endeavour to keep the text description of the product up to date and this will reflect the product as it is currently available.
Data Protection
By providing your details to us on our website, you consent to us maintaining, recording, holding and using the information you give us at the time of ordering to process your orders, to improve our service to you and inform you of any promotions. All data is collected lawfully and maintained in accordance with the Data Protection Act 2018.
We take your privacy very seriously and will not pass your details to any third party without your permission, other than where we have to do so to get your Product(s) to you, e.g. our delivery company.
We will use information about you to make marketing offers via email, telephone and mail based on your Product(s) preferences from time to time.
If you opt-out from hearing from us or approved third parties, you will only be contacted by us regarding service issues including, but not exclusively, order confirmation and delivery confirmation, significant changes to terms and conditions and informational, non-marketing emails.
Phone calls to and from us may be monitored or recorded for training and quality purposes.
Prices
All prices on this site are per 70cl bottle unless otherwise stated. Prices include UK duty and VAT at the current rate. Whilst we make every effort to ensure prices on our site are correct, prices may change from time to time due to circumstances beyond our reasonable control. These may include, but are not limited to, increases in duty, VAT or other taxes or adverse currency fluctuations. Should this be the case, we will contact you prior to completing your order to advise you of the difference in price. All prices shown on the site are valid for online orders only and are not applicable to transactions made in person at our shop.
Vintage/ABV
Please be mindful that the ABV of products do change from time to time. Whilst we keep our product listings as up to date as possible, if an ABV has changed, we will automatically send the newer product once the old one has run out. If it is important that you receive a particular ABV please make this clear in the ‘Order Comments’ box.
Other Substitutes
If a particular product is no longer available, we may offer an alternative. If we intend to do this we will contact you with the details and you will have the option of a refund at this point.
Payment
All goods must be paid for in full before dispatch. Payment is to be made online through Stripe Payments UK or by PayPal. We reserve the right to request alternative means of payment (such as bank transfer) for large orders.
Delivery
Delivery information can be found here. All deliveries must be thoroughly checked for breakages and shortfalls at the time of delivery before being signed for. We are unable to reimburse for any breakages or shortfalls unless they are advised to the delivery driver upon delivery. Any shortfalls or breakages must also be reported to The Handmade Gin Company within 24 hours of receiving the delivery.
Export Restrictions
We are only able to deliver to UK addresses.
Cancellations/Returns
All deliveries must be thoroughly checked for breakages and shortfalls at the time of delivery before being signed for. We are unable to reimburse for any breakages or shortfalls unless they are advised to the delivery driver upon delivery.
You must notify us of any problems with your order as soon as possible either by email at info@handmadegin.com or by phone on +44 151 334 7369. We will refund any missing or damaged items provided the delivery driver is notified at the time of delivery and we are notified within 24 hours of delivery.
We will provide a full refund for any gin which we agree to be out of condition. We may require the gin to be returned to us and will refund any postage costs incurred.
Under Distance Selling Regulations
You may cancel and return your order for any reason within 7 days starting the day after the day the goods were delivered.
We will refund the full amount paid however you will be liable for the postage costs incurred in returning the goods to us.